The owners of roofing company All-Star Restoration, Jonesboro, Ark., have been arrested and are accused of defrauding customers who paid more than $250,000 to the business but never received services or refunds, according to K8 News. The company is not an NRCA member.
William and Melissa Herron are being held on $250,000 cash-only bonds after being charged with continuing a criminal enterprise; theft of $25,000 or more; theft of services $25,000 or more; and obtaining a signature by deception.
Jonesboro police arrested the Herrons Oct. 30 after receiving reports from customers who said they paid for services that were not completed. During the investigation, the Jonesboro Police Department identified more than 50 customers who were solicited for roofing services.
According to the affidavit, the company’s sales representatives went door to door, inspecting roofs and asking homeowners to sign contracts allowing All-Star Restoration to contact their insurance companies. Once services were authorized by the insurance company, it would send the customer an initial check, typically around $5,000-$7,000. Homeowners then were asked to sign over the check and sign a contract stating their roof installation would start in four to six weeks. Sales representatives noticed roofs were not being installed and were told to continue selling when they confronted the Herrons.
Employees said they witnessed William Herron use business checks to “pay rent on his expensive home in Barrington Park” and believed they were using customers’ initial insurance checks to “support an expensive lifestyle.”
Multiple roofing subcontractors and suppliers also have said the company owes them more than $50,000, and sales representatives’ paychecks have bounced.
